Return Policy

Thank you for shopping with AALLYN! As a small business, we are especially grateful. If you are unhappy with your purchase, we offer the following return policy:

U.S. Orders

Return Policy:

  • Customers are responsible for a 10% restocking fee for any returned merchandise. This restocking fee also covers the cost of the return shipping label.
  • Original shipping fees are non-refundable.
  • All returns must be requested within 14 days of the delivery date. Items sent back to us without first requesting a return will not be accepted.
  • To be eligible for a return, products returned must be in the exact same condition as they were received. We reserve the right to deny a refund if returned merchandise does not meet our requirements, (i.e. found to be damaged, shows signs of wear, or is without original tags, straps or packaging). If your return is not accepted, it will be sent back to you and a refund will not be issued.
  • Returns must be shipped back within 7 days of receiving a return label. 
    How to start a return:
    • To begin a return please fill out our Support Form below within 14 days of receiving the order. Please be prepared to provide your order # and reason for return.
    • We take 1 business day to reply on average, excluding weekends. If your return is accepted, we’ll provide a return shipping label, the cost of which will be covered by the 10% restocking fee.
    • To pack your return: detach and place all straps inside the bag, fill the bag with original paper stuffing, and place the purse inside its AALLYN dust bag.
    • Note that returns must be shipped back within 7 days of receiving a return label. 

    • Please note we do not accept any liability if the product is lost or damaged during its return passage to us.

      Refunds:

      • Once we've received your return, we will inspect to ensure the item meets our eligibility criterion. If approved, you’ll be  refunded on your original payment method and will receive an email from our shop notifying you of the refund amount.
      • Please allow our team 10-12 business days to process your return and keep in mind that it can take some time for your bank or credit card company to process the refund on their end. 

      Exchanges:

      • AALLYN does not accept exchanges.
      • Customers should follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.


      International Orders

      The below policy applies to the following international locations: 
      U.K., Canada, Japan
, South Korea, Hong Kong, and Singapore.

      Return Policy:

      • AALLYN accepts returns of unused products within 14 days of shipment of your order; however, AALLYN does not support pre-paid international return labels at this time. International customers are responsible for return shipping.
      • Original or return shipping fees are not refundable. We reserve the right to return damaged products back to the customer.
      • Customers are responsible for a 10% restocking fee for any returned merchandise.
      • All returns must be requested within 14 days of the delivery date. Items sent back to us without first requesting a return will not be accepted.
      • To be eligible for a return, products returned must be in the exact same condition as they were received. We reserve the right to deny a refund if returned merchandise does not meet our requirements, (i.e. found to be damaged, shows signs of wear, or is without original tags, straps or packaging). If your return is not accepted, it will be sent back to you and a refund will not be issued.
      • Returns must be shipped back within 7 days of receiving a return label. 

      Refunds:

      • Once we've received your return, we will inspect to ensure the item meets our eligibility criterion. If approved, you’ll be refunded on your original payment method and will receive an email from our shop notifying you of the refund amount.
      • Please allow our team 10-12 business days to process your return and keep in mind that it can take some time for your bank or credit card company to process the refund on their end. 

      Exchanges:

      • AALLYN does not accept exchanges.
      • Customers should follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.
      By shopping with us you have agreed to the return policies stated above.